Privacy policy
Privacy Policy
Last updated: May 2025
Dolce Mondo ("we", "us", "our") operates dolcemondo.ae. We are committed to protecting your personal information and your right to privacy.
Information We Collect
- Full name, phone number, and shipping address when you place an order
- Payment details processed securely through our payment provider
- Browsing behaviour and device information via cookies and analytics tools
- Communications you send us via WhatsApp
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and tracking information
- To respond to your enquiries and support requests
- To send marketing communications if you have opted in
- To improve our website and customer experience
Data Sharing
We do not sell your personal data. We share information only with trusted third-party service providers including payment processors, shipping couriers, and marketing platforms, strictly for the purpose of fulfilling your order and running our business.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, though some features may not function correctly.
Data Retention
We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. Contact us via WhatsApp at +971547935699 to exercise these rights.
Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Contact
For any questions, reach us via:
- WhatsApp: +971 54 793 5699
- Phone: +971 4 255 6733
- Mobile: +971 55 932 1867
- Email: shop@dolcemondo.ae
- Address: Galadari Bldg, Abu Hail St, Al Khabaisi, Dubai, United Arab Emirates