Refund policy

Return & Refund Policy (Updated)

Last updated: May 2025

At Dolce Mondo, we take pride in every piece we deliver. Please read this policy carefully before placing your order.

Return & Exchange Window

We accept returns and exchanges within 24 hours of delivery only. Requests made after 24 hours will not be accepted under any circumstances.

Eligibility Conditions

To be eligible for a return or exchange, all of the following must be met:

  • Item must be unused and unworn
  • Item must be in its original condition with no scratches, marks, or signs of use
  • Item must be returned in its original packaging including the box, pouch, tags, and any accessories included
  • Proof of purchase (order number or receipt) must be provided

Items that do not meet these conditions will be returned to the customer at their cost.

Wrong or Damaged Items

If you received a wrong item or a damaged item, contact us within 24 hours with photos of the item and packaging. Dolce Mondo will cover all shipping costs and resolve the issue immediately at no charge to you.

Shipping Costs for Returns

For change of mind returns or exchanges, the customer is responsible for all return and re-delivery shipping charges. Shipping fees are non-refundable.

Exchanges

You may exchange an item for a different size or style subject to availability. If the new item has a higher value, you will be charged the difference.

Refunds

Approved refunds will be processed within 5 to 7 business days to your original payment method.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Earrings, for hygiene reasons
  • Items that have been resized, altered, or engraved
  • Items purchased on final sale or clearance
  • Items returned without original packaging

How to Request a Return or Exchange

Contact us via WhatsApp at +971547935699 within 24 hours of delivery. Include your order number, reason for return, and clear photos of the item and its packaging.

Warranty Policy

1-Year Shine & Colour Warranty

All Dolce Mondo jewellery is covered by a 1-year warranty from the date of purchase against significant loss of shine or colour fading under normal wear conditions.

What Is Covered

  • Significant colour fading within 1 year of purchase
  • Significant loss of shine within 1 year of purchase

What Is Not Covered

  • Damage caused by exposure to water, perfume, chemicals, sweat, or cleaning agents
  • Physical damage including scratches, bending, breakage, or misuse
  • Normal wear and gradual tarnishing over time
  • Damage caused by improper storage

Care Tips to Maintain Your Jewellery

  • Store in the original box or pouch provided, away from moisture and direct sunlight
  • Remove jewellery before swimming, showering, or exercising
  • Avoid contact with perfume, hairspray, and lotions
  • Clean gently with a soft dry cloth only
  • Keep pieces separate to avoid scratching

Shipping Costs for Warranty Claims

The customer is responsible for all delivery charges when sending items for warranty service and receiving them back.

How to Claim

Contact us via WhatsApp at +971547935699 with your order number and clear photos showing the issue. We will review your claim within 2 to 3 business days and advise on next steps.